Diagnostics
In our experience, diagnostics is the step that prevents wasted effort. Teams often arrive believing the problem is one thing, when the evidence shows it is something else. A good diagnostic creates a shared view of current reality and replaces competing stories with clear priorities.
Our diagnostic approach combines anonymous leadership interviews with observation of how work and decisions actually happen. We review existing performance information, including Key Performance Indicators (KPIs), and look for patterns across alignment, decision making, leadership behaviours, and psychological safety. The goal is to understand what is helping delivery, what is getting in the way, and where change will have the most significant impact.
The output is a clear set of findings and recommendations, plus a baseline you can measure improvement against. It gives leaders the confidence to act because decisions are grounded in evidence rather than perception.
How it works:
We keep diagnostics focused, practical, and respectful of people’s time.
Discovery and setup
Sponsor session to agree on scope, tone, success measures, and who needs to be involved.Diagnostics
Structured observation of key meetings and ways of working, plus one-to-one interviews across the board, leadership, and delivery roles.Analysis and reporting
A clear view of strengths, blind spots, and the underlying drivers behind symptoms. Links to practical improvement actions.Feedback and engagement
Sponsor preparation, then a facilitated readout to create alignment and support next steps.
Optional additions can include tools such as Belbin Team Roles, which strengthen insight into team roles and succession readiness.
Typical information sources include:
Anonymous senior leader and delivery interviews
Observation of board, committee, leadership, or operational meetings (live or recorded)
Existing performance data, including Key Performance Indicators (KPIs)
Current governance, decision routes, and escalation paths
Programme and project reports, plans, risk and issue logs
Staff pulse surveys and engagement information
Site briefings and operational touchpoints
Team performance reviews and lessons learned
Our expert facilitators skillfully engage and guide groups ranging from 6 to 600 participants, ensuring meaningful interactions and impactful outcomes for teams of any size.
We apply factory thinking to complex delivery so every team gets what they need, when they need it, to the agreed standard. Interface Mapping makes handovers, dependencies, and decision points explicit, reducing friction and rework.